FAQs
general information
We are located at 160 Provincial Road, Ponso, 4506 Polangui, Albay, Philippines.
Check-in is from 3 PM, and check-out is by 11 AM.
Is the hometel accessible by public transportation?
Yes, but we recommend booking in advance to secure your slot.
Yes, we offer free and secure parking for our guests.
Yes, popular destinations include Mayon Volcano, Cagsawa Ruins, and Sumlang Lake.
Yes, we can arrange guided tours to nearby attractions.
While we maintain a no-pets policy, we gladly welcome service animals that assist individuals with disabilities.
Yes, high-speed Wi-Fi is available throughout the property.
booking
- You can book directly on our website or by contacting us via the following:
- email address: laresidenciatinoco@gmail.com
- Phone number: +639486470726
We accept cash, credit cards, and online payment options.
Yes, we require a deposit to confirm your booking.
Yes, cancellations are allowed under our cancellation policy. However, to avoid charges, cancellations must be made at least three days prior to your check-in date.
Yes, we can accommodate group bookings. Contact us for arrangements.
Yes, subject to availability. Contact us to adjust your booking.
Late arrivals are accepted; please inform us in advance.
Yes, extra guests are subject to an additional fee of ₱500 per head.
rooms and suites
Yes, extra guests are subject to an additional fee of ₱ 700 per head.
Yes, all rooms are equipped with modern air conditioning.
Yes, some rooms offer stunning views of the Mayon Volcano or serene surroundings.
Yes, we offer daily housekeeping services.
Yes, subject to availability. Contact us in advance.
Yes, all rooms are strictly non-smoking.
Yes, select rooms include a functional desk and chair for work.
facilities
Yes, we have a swimming pool for guests to enjoy.
Yes, guests can relax in our Jacuzzi.
Yes, you can hold events like birthdays, meetings, and conferences at La Residencia Tinoco.
Yes, we offer room service, including meal delivery.
Meals can be delivered to your room, but there is also a spacious dining area for everyone.
Yes, we provide laundry services upon request.
Yes, our front desk is staffed 24/7.
Yes, we have CCTV surveillance and 24/7 personnel on-site.
FAQs for Other Services
Yes, we offer airport pickups and drop-offs upon request.
Yes, we can organize tours to nearby attractions.
Yes, catering can be arranged through our partner kitchen.
Yes, subject to availability.
Yes, we can arrange room decorations for celebrations.
hometel policies
To ensure a pleasant stay, we kindly ask everyone to follow the policies outlined below.
- No Smoking: Smoking is strictly prohibited in all rooms and common areas. Designated smoking areas will be clearly marked.
- No Pets Allowed: For the comfort of all guests, pets are not permitted on the property. However, we do welcome service pets who help people with disabilities.
- Check-In Time: Check-in begins at 3 PM. Early check-ins may be arranged upon request, subject to availability and prior confirmation.
- Check-Out Time: Guests must check out by 11 AM. Late check-outs can be accommodated when possible but may incur additional charges.
- Damage Policy: Guests are responsible for any damages caused during their stay. Charges for damages will be added to the final bill upon check-out.
- Identification Required: A valid ID must be presented at check-in for security and verification purposes.
- Payment Policy: All bookings must be paid according to the terms outlined at the time of reservation. Unpaid balances must be settled before check-out.
- Cancellation Policy: Cancellations and refunds are subject to the terms agreed upon during booking. Please contact us for specific details regarding your reservation.
- Visitors: For the safety of our guests, non-registered visitors are not allowed in guest rooms. Exceptions may be arranged with prior approval from the management.
- Pool Usage: Guests are required to follow pool rules and operating hours to ensure safety. Proper swimwear must be worn, and children must be supervised at all times.
- Room Cleanliness: Guests are encouraged to keep their rooms tidy. Additional cleaning fees may apply for excessive mess or damage to furnishings.
- Lost and Found: We are not responsible for unattended or lost belongings. Items left behind will be kept for a limited time and can be claimed by contacting us.
- Illegal Activities: Illegal activities of any kind are strictly prohibited. Any violation will result in immediate eviction and, if necessary, reporting to authorities.
Thank you for your understanding and cooperation.
